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Royal Mail has issued an apology to its customers following CWU strike action in London. Royal Mail has stated that this is at odds with a CWU statement which appeared to support the Royal Mail plan to modernise the company. However within the last few months, CWU has waged a campaign opposing any change within the company. With volumes of mail decreasing by 10% every year and each 1% meaning that £70 million of revenue is lost, it is essential to the survival of Royal Mail that the company is adapted to meet modern day needs.
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